Statutory & Regulatory Compliance

Grievance Redressal Mechanism

In accordance with Rule 11 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

1. Institutional Commitment

NEWSMART is committed to upholding the highest standards of journalistic integrity, fairness, and accuracy. In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 issued by the Ministry of Information & Broadcasting, Government of India, we have instituted a dedicated Level-1 Grievance Redressal Mechanism to address any reader complaints regarding content published on our portal.

2. Details of Grievance Redressal Officer

Readers or individuals who have grievances or complaints concerning any news, article, image, or video published on NEWSMART may contact our designated Grievance Officer:

Name: Grievance Redressal Officer

Designation: Head of Editorial & Legal Compliance

Organization: NEWSMART (Halli Technologies)

Email: newtelugualert@gmail.com / newsmart805@gmail.com

Address: Hyderabad, Telangana, India

3. Procedure for Filing a Complaint

When submitting a complaint, please ensure your email contains the following particulars to facilitate prompt verification:

Full name, postal address, email ID, and mobile number of the complainant.
Clear specification of the article URL (link) and headline published on NEWSMART.
Exact nature of grievance, identifying the disputed sentences or claims and the specific provision of the Code of Ethics alleged to have been violated.
Supporting evidence, documents, or references corroborating the grievance.
A declaration confirming that the statements made in the complaint are true and accurate to the best of your knowledge.

4. Redressal Timelines

Upon receiving a grievance, our Grievance Redressal Desk follows strict statutory timelines:

Within 24 Hours Acknowledgment of the grievance sent to the complainant with a unique tracking reference.

Within 15 Days Comprehensive review, decision, and communication of the corrective action taken to the complainant.

5. Level-2 Self-Regulatory Body

If the complainant does not receive a response within 15 days or is unsatisfied with the decision taken by our Grievance Redressal Officer, they may escalate their grievance to the self-regulatory body recognized by the Ministry of Information & Broadcasting (MIB), Government of India.